Terral Bikes Rental & Tours: FAQ

logo

*Bicycle deliveries, when shall l make the payment?
Payments must be done at the time of collecting or delivery of equipment and payment must be in full. Online booking payment is available through TPV credit card secure system. In both cases a deposit of €100 is required and will be returned once equipment is returned in perfect conditions.

*What is the cost of home or hotel delivery and collection?
This daily service is free of charge between the hours of 6am and 11am only in the Fuengirola and Mijas Area. For other areas please ask us. *Can l rent a bicycle just for one day? Yes, you can but please check availability.

*How to make a reservation?
Once you have received our answer to the material requested, to make the reservation you must next select the Paying options. Pay pal or Credit card via BBVA Bank. The amount for the reservation will be 50% of the total deposit for each bicycle. The next 50% will be paid via Credit Card once you have received the hired equipment.

*What shall l take once I book a route to take?
If you don’t bring any cycling gear we can provide you of all cycling gear needs.

*What is the extra cost if l cannot return the equipment on the day agreed?
The charge per extra day will be the cost of one hiring day.

*Can you pick me up if l have a bicycle brake down on the road?
All our bicycles are checked prior to delivery to our clients, in case of brake down due to our equipment we will pick you up free of charge. However if the brake down is due to clients negligence a charge will be made for repairs or collection.

*What if l fell down and l damage the bicycle or any of the equipment?
Are there any charges? Damage or repairs can be pay with the €100 deposit, in case of the damages being more than €100, the client must pay the difference.

*What type of insurance is it included in the total price of hiring equipment?
Only bicycles have a third party insurance, any damage or injuries to a 3rd party is insured. The hirer is not responsible or insured against any physical injuries suffered by the client. Please note that our insurance does not cover theft or loss of any equipment.

*What to do in case of accident?
In case of accident please phone the appropriate authorities or contact us immediately.

Contact us and rent a bike with tour!!

Access

Terral Bike Rental & Tours

Back to top